Go First suspends sale of tickets till May 15; DGCA asks airline to process refunds for passengers, ET TravelWorld

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<p>Representative image</p>
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Crisis-hit airline Go First has suspended sale of tickets till May 15 and is working to refund or reschedule existing bookings for future dates, aviation regulator DGCA said on Thursday. The Directorate General of Civil Aviation (DGCA) had issued a show cause notice to the airline after it suddenly decided to cancel flights for three days starting May 3.

“Go First has intimated that they have suspended sale of their flights till 15 May 2023 and are working to refund or reschedule for future dates, the passengers already booked to fly with them,” the regulator said in a statement.

After examining the reply filed by Go First, the watchdog has issued an order “under the prevailing regulations directing them to process the refunds to passengers as per the timelines specifically stipulated in the relevant regulation”.

GoFirst issue 'unfortunate', prudent to wait for the judicial process: Scindia

The government has been assisting the airline in every possible manner. The issue has also been taken up with the stakeholders involved, said Civil Aviation Minister on Tuesday. Earlier in the day, DGCA had issued a show cause notice to Go First after the airline abruptly cancelled fresh bookings for May 3 to 4.

The regulator also said it is committed to minimising passenger inconvenience in view of the abrupt decision by Go First to suspend their scheduled operations without any prior intimation. Separately, Go First said it has cancelled flights till May 9 due to operational reasons.

“We regret to inform that due to operational reasons, Go First flights scheduled till 9th May 2023 have been cancelled… A full refund will be issued to the original mode of payment shortly,” the airline said in an update on its website.

  • Published On May 4, 2023 at 03:42 PM IST

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